Returns

If you want to return or change one of your products because you have regretted or given up your purchase the following conditions must be respected:

 

  • The deadline for the giving up is within 7 days after receiving it. The client will have to get in touch by mail: info@ianalo.com, and tell the reasons for the exchange or return, then an evaluation will be done.
  • The product must be returned in its original packaging with the label, and posted within 2 working days after our answer via email.
  • If all the conditions are respected we will refund or exchange all the money paid for the product, as we evaluate.
  • Certain necklaces or bracelets are made with 100% natural stone, for this reason they may present certain defects or imperfections typical of natural stones, for this reason returns or refunds are not accepted.
  • We do not exchange products on offer.
  • In case of a return of any product, the shipping cost will be on the client.